Face-to-Face Integrated Technologies Company Resume

Incorporated in the State of Texas: April 26, 2006
Certification as Woman Owned Business: April 11, 2008
FEIN: 20-4784733
URL: www.facetofaceit.com

The Face-to-Face Integrated Technologies team follows the first rule of human service delivery; we start where our client is at. Our professionals understand that each State, Tribe, Agency and Community has a unique set of needs, much like the target populations they serve. We use a situational analysis method coupled with a suite of facilitative templates to navigate the customer discovery process in defining their realistic starting point and attainable outcomes.

Our clinical and technical staff has operational knowledge in applying clinical practice standards, business process standards, service delivery gap analysis, and the most appropriate technical solutions to meet our HHS customer’s service delivery business needs.

Face-to-Face Integrated Technologies specializes in Human Service Delivery solutions specific to the following:

  •  Program Implementation Planning
  • Practice & Policy: Analysis and Design
  • Tribal IV-E Planning and Development
  • Business Analysis and Business Process Mapping
  • Agency and Program Data Definition
  • Training Design and Delivery
  • Outcome Measurement Definition
  • Technical Vendor Selection
  • Data System Implementation and Integration: CCWIS, COTS, SAS

Face-to-Face IT Project Experience

Native American / Alaska Native Tribes Central Council Tlingit and Haida Tribes of Alaska

Lower Elwha Klallam

Mashpee Wampanoag

Navajo Nation

Northern Arapaho

Oglala Sioux Tribe

Osage Nation

Port Gamble S’Klallam

Pueblo of San Felipe

Rosebud Sioux Tribe

Salt River Pima Maricopa Indian Community

Southern Ute Indian Tribe

Three Affiliated Tribes

Tohono O’Odham Nation

Turtle Mountain Band of Chippewa

Child Welfare: Cultural Practice Models, Intake, CPS Investigation, Case Management, Preserving Native Families, Search for Relatives, Adoption, Foster Care, Positive Indian Parenting, ICWA, FGDM

General Assistance: Agency specific General Assistance programs, LIHEAP, Burial Services

HHS Programs: Behavioral Health, Employment and Training, Child Support, TANF, Child Care, Substance Abuse

Administration: Process redesign for Contract Management, Grant Management, Tribal Enrollment, Outcome Measurement, Technical Vendor Selection and Management, Data System Implementation, Data System Training

Title IV-E: Planning Grant response development, Pre-Print Completion, AFCARS Reporting, Data System implementation, IV-E time study, CAM support, Regional Office Pre-Print submission reviews

Non-Profit Casey Family Programs

Public Guardian and Trustee

Native American Training Institute

Denver Indian Family Resource Center

Cook Inlet Tribal Council

Tribal Law and Policy Institute

SPIPA(South Puget Intertribal Planning Agency)

United Indians Of All Tribes Foundation

Intertribal Council of Michigan

Child Welfare: Foster Family Recruitment, Provider Management, Child Placement, External Referrals, Service Provision , Centralized Intake, Practice Model Definition

Administration: Grant Management, Financials, Management Reporting, , Community Program Management, Organizational Review

Case Management – Service Delivery for Multiple Programs, Program and Practice Development and Implementation

States, Territories, Counties and   Federal States: Alaska, California, Colorado, Connecticut, Florida, Georgia, Illinois, Louisiana, Maine, Missouri, Nevada, New Hampshire, New York, North Dakota, Ohio, Oregon, Rhode Island, Texas, Washington, West Virginia, Wisconsin, Wyoming

Territories: American Samoa, Northern Marianna Islands, US Virgin Islands

Counties: Clark County, Travis County, Tarrant County

Federal: MPCWIC, NRC4Tribes, NRC In-Home, TTACC, Capacity Building Collaborative

Child Welfare Practice and Process: CPS Reports/Referrals, Intake, Investigation, Ongoing Services, Resource / Provider Management, Service Planning, Licensing, Financials, Adoption, ICPC, ICWA, CPS Training, Family Preservation,   Juvenile Justice, Case Closure, Management Reporting, SACWIS, AFCARS, and NCANDS Reporting, Forms Design and Data Definition

CCWIS/SACWIS: Requirement Definition, Design Documentation, System Test, User Acceptance Test, Project Management, Business Analysis, APD Development, Mobile Tablet Implementation

Business Administration: Process Definition, Process Re-Design, Data Definition, Training Development, Implementation, Project Management, Project Portfolio Management

Justice System: Jail Population Management, Court System Design Review, Medical Examiner Certification Peer Process Development, LIMS System Technical Vendor Review

Agency, Tribes and State Examples of Completed Work

State of Colorado –  CCWIS Modernization project, F2F team of 5 business system analysts supporting CCWIS new releases and legacy SACWIS system. Development, Federal reviews and approval of the CCWIS required Data Quality Plan (2018 – 2019).

Southern Ute Indian Tribe –  Child Protective Services Clinical Practice Model Development, Foster Care and Kinship Care program design, Business Process Documentation, CPS Forms redesign and Practice Model Implementation

Tohono O’odham Nation –  IV-E Planning Grant Application and IV-E Planning Grant Submission,  Practice Model development and design,  HHS Leadership Training,  CWS Agency Process / Practice Model.

Salt River Pima Maricopa Indian Community – Child Welfare Process and Practice model definition, Project Management, Automated System Requirements Definition, designed Grant Management Process and Payment for Services, data system selection recommendation and support of Harmony Data System implementation

Central Council Tlingit and Haida Indian Tribes of Alaska  –  IV-E Implementation Planning for Courts and CPS, TANF/477, Preserving Native Families, Child Support, Child Care, Enrollment and Child Welfare Process / Practice model definition, Data System Requirements Definition, Configuration design of RiteTrack COTS solution, Training and Implementation of RiteTrack system.

State of Texas – CCWIS Project HUB Sub-contractor with Deloitte in the PPMO for CCWIS Modernization Project. SACWIS Project Management and Sr. Business Analysis for IMPACT upgrade (2006 – 2009). Residential Contracts Program, Foster / Adoption Program (FAD), Kinship Practice Model, ICPC process re-design, Implementation of Fostering Connections

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