Winner: 2019 AWS City on a Cloud "Sustainability and Equity Award"

Where we navigate Process, Practice and Technology for Human Service Delivery.

Face-to-Face Integrated Technologies (F2F) consulting services launched from the premise that there is both art and science in human service delivery. The direct practice experience of Face-to-Face Staff is one of the key factors that sets us apart from other technical assistance teams. Each Face-to-Face Team member has years of cross-agency experience working in Child Welfare, Mental Health, CCWIS/SACWIS, Accreditation Organizations and Non-Profit agencies. When we are invited to meet with your team, we bring our working knowledge of best process and practice standards to the table.

To ensure our customers reach their goals, we combine our human service delivery practice knowledge with your knowledge of your agency practice and service delivery. Together with your team, we will address the agency needs that are identified for practice improvement, policy development, process documentation, continuous quality improvement (CQI), outcome measurement for evidenced -based and/or promising practices, organization implementation strategies, development of training and training delivery.

Tribal Home Visiting (2021)
Members of the Face-to-Face IT team provided onsite technical assistance content for a brief titled "Supporting Data Systems Improvement in Tribal Home Visiting: Capacity Built and Lessons Learned". This brief describes the capacity-building approach of the Administration for Children and Families, which helps Tribal Home Visiting grantees strengthen their data systems through technical assistance from the Tribal Home Visiting Evaluation Institute. It is intended for federal agencies that fund AI/AN social service programs. The brief can be downloaded at OPRE, JBA, and TEI websites.

F2FIT Signature Products

A Mobile Fingerprint Solution Scanning solution for documenting Face-to-Face visitation with clients, including reconciliation reporting so that your agency can accurately track visitation rates.

The F2FIT flagship product is a fully documented Child Welfare/Human Service Delivery Process Model that includes Intake and Ongoing Services, through Adoption and Provider Management, with a full set of standardized forms that include AFCARS, NCANDS and NYTED data elements.

Recent feedback from our Satisfaction Surveys

“This was a lot of work, but it was exactly what we needed. Thank you!”

“The documentation of our process model will have an impact on our service delivery to the community for years to come”

“Your Team knows Child Welfare, the Facilitators were Excellent.” 
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