Face-to-Face Integrated Technologies Company Resume

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Certification as Woman Owned Business: April 11, 2008
FEIN: 20-4784733
URL: www.facetofaceit.com

Face-to-Face Integrated Technology team follows the first rule of human service delivery; we start where our client is at. Our professionals understand that each State, Tribe, Agency and Community has a unique set of needs, much like the target populations they serve. We use a situational analysis method coupled with a suite of facilitative templates to navigate the customer discovery process in defining their realistic starting point and attainable outcomes.

Our clinical and technical staff has operational knowledge in applying clinical practice standards, business process standards, service delivery gap analysis, and the most appropriate technical solutions to meet our HHS customer’s service delivery business needs.

Face-to-Face Integrated Technologies specializes in Human Service Delivery solutions specific to the following:

  •  Program Implementation Planning
  • Practice & Policy: Analysis and Design
  • Tribal IV-E Planning and Development
  • Business Analysis and Business Process Mapping
  • Agency and Program Data Definition
  • Training Design and Delivery
  • Outcome Measurement Definition
  • Technical Vendor Selection
  • Data System Implementation and Integration: CCWIS, COTS, SAS

Face-to-Face IT Project Experience

Native American / Alaska Native Tribes Oglala Sioux Tribe,   SD

Rosebud Sioux Tribe, SD

Three Affiliated Tribes, ND

Salt River Pima Maricopa Indian Community, AZ

Tohono O’Odham Nation, AZ

Central Council Tlingit and Haida Tribes of Alaska, AK

Turtle Mountain Band of Chippewa, ND

Osage Nation, OK

Southern Ute Indian Tribe, CO

Navajo Nation

Northern Arapaho

Mashpee Wampanoag

Child Welfare: Cultural Practice Models, Intake, CPS Investigation, Case Management, Preserving Native Families, Search for Relatives, Adoption, Foster Care, Positive Indian Parenting, ICWA, FGDM

General Assistance: Agency specific General Assistance programs, LIHEAP, Burial Services

HHS Programs: Behavioral Health, Employment and Training, Child Support, TANF, Child Care, Substance Abuse

Administration: Process redesign for Contract Management, Grant Management, Tribal Enrollment, Outcome Measurement, Technical Vendor Selection and Management, Data System Implementation, Data System Training

Title IV-E: Planning Grant response development, Pre-Print Completion, AFCARS Reporting, Data System implementation, IV-E time study, CAM support, Regional Office Pre-Print submission reviews

Non-Profit Casey Family Programs

Public Guardian and Trustee

Native American Training Institute

Denver Indian Family Resource Center

Cook Inlet Tribal Council

Tribal Law and Policy Institute

Child Welfare: Foster Family Recruitment, Provider Management, Child Placement, External Referrals, Service Provision , Centralized Intake, Practice Model Definition

Administration: Grant Management, Financials, Management Reporting, , Community Program Management, Organizational Review

Case Management – Service Delivery for Multiple Programs, Program and Practice Development and Implementation

States, County and   Federal Texas, Colorado, Illinois, Ohio, Louisiana, New York, Florida, Alaska, Connecticut, Rhode Island, Georgia, Wisconsin, Maine, Nevada, Oregon, Missouri

Federal: MPCWIC, NRC4Tribes, NRC In-Home, TTACC, Capacity Building Collaborative

Travis County, Tarrant County

Child Welfare Practice and Process: CPS Reports/Referrals, Intake, Investigation, Ongoing Services, Resource / Provider Management, Service Planning, Licensing, Financials, Adoption, ICPC, ICWA, CPS Training, Family Preservation,   Juvenile Justice, Case Closure, Management Reporting, SACWIS, AFCARS, and NCANDS Reporting, Forms Design and Data Definition

SACWIS: Requirement Definition, Design Documentation, System Test, User Acceptance Test, Project Management, Business Analysis, APD Development, Mobile Tablet Implementation

Business Administration: Process Definition, Process Re-Design, Data Definition, Training Development, Implementation, Project Management, Project Portfolio Management

Justice System: Jail Population Management, Court System Design Review, Medical Examiner Certification Peer Process Development, LIMS System Technical Vendor Review

Agency, Tribes and State Examples of Completed Work

Southern Ute Indian Tribe –  Child Protective Services Clinical Practice Model Development, Foster Care and Kinship Care program design, Business Process Documentation, CPS Forms redesign and Practice Model Implementation

Tohono O’odham Nation –  IV-E Planning Grant Application and IV-E Planning Grant Submission,  Practice Model development and design,  HHS Leadership Training,  CWS Agency Process / Practice Model.

Salt River Pima Maricopa Indian Community – Child Welfare Process and Practice model definition, Project Management, Automated System Requirements Definition, designed Grant Management Process and Payment for Services, data system selection recommendation and support of Harmony Data System implementation

Central Council Tlingit and Haida Indian Tribes of Alaska  –  IV-E Implementation Planning for Courts and CPS, TANF/477, Preserving Native Families, Child Support, Child Care, Enrollment and Child Welfare Process / Practice model definition, Data System Requirements Definition, Configuration design of RiteTrack COTS solution, Training and Implementation of RiteTrack system.

State of Texas – Current HUB Sub-contractor with Deliotte in the PPMO for IMPACT Modernization Project.  2006 – 2009 SACWIS Project Management and Sr. Business Analysis for IMPACT upgrade.  Residential Contracts Program, Foster / Adoption Program (FAD), Kinship Practice Model, ICPC process re-design, Implementation of Fostering Connections

State of Colorado –  Implementation services of Colorado Child Welfare Practice Model. Development of Practice standards including Practice Indicators for Outcome Measurement. Implementation, Training and Rollout of CQI Quality Practice Teams for 64 counties and 2 Tribes.

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