Face-to-Face Approach

The Face-to-Face Approach …
where we believe that there is both and art & science to human service delivery.

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In 1997, the Face-to-Face Integrated Technologies team modified the classic Business Process Re-Engineering (BPR) methodology by eliminating the “As Is” documentation phase in Business Process Mapping (BPM). After years of utilizing the classic business process integration approach, we were able to create and validate the “To Be” Solution Methodology. It is natural when agencies discuss plans for the future, they share key historical points. Facilitated “To Be” sessions are a venue for designated agency staff to externally process past, present and future to define best processes. In parallel, therapy modalities have progressed over the years from the time intensive historical discovery method of psycho-analysis, to the modern solution based therapies. These updated approaches work by providing clients with new tools, specific to identified issues , so changes can be implemented in a shorter timeframe.

What distinguishes our approach…
“As Is” is an expensive discovery process that mainly benefits the Vendor, not the customer

  • Benefits of Eliminating “As Is” Documentation
    • Saves Agency Staff significant time and effort being used to create a set of throw-away products
    • Reduces analysis timelines by 30% – 50% resulting in significant savings for the customer
    • Keeps Agency staff focused on the future, instead of holding on to the past or current processes

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